The Santa Experience
A firm favourite year after year, The Santa Experience returns this Christmas and is a magical festive adventure the whole family can enjoy.
New for 2026 is Elf Academy, where Santa's trusted elves, Dudley and Dooley, are waiting to entertain children before their visit to Santa! Expect festive fun and mischevious moments!
Continue a cherished tradition, posting Santa letters into the enchanted Wishing Well before making your way to Santa's cosy Christmas Cabin for a truly special visit.
Spend precious time with Santa, hear tales from the North Pole, capture a cherished photo together and let your little one choose a special gift before heading home.
With kindness at its heart and plenty of festive wonder along the way, The Santa Experience is designed to create treasured memories for the whole family.
Dates
Saturday 28th & Sunday 29th November
Friday 4th, Saturday 5th & Sunday 6th December
Friday 11th, Saturday 12th & Sunday 13th December
Saturday 19th, Sunday 20th, Monday 21st, Tuesday 22nd & Wednesday 23rd December
Times
Various time slots are available each day and each show lasts approximately 30 minutes from the start time shown on your tickets.
Tickets
Child Ticket* – £24 + booking fee
Adult Ticket – £5 + booking fee
*Babies under 1 year of age attending with a paying sibling are welcome to attend free of charge. No ticket is required; however, they will not receive a gift from Santa.
Wheelchairs
If you are attending with a child or adult who uses a wheelchair, please email info@archerfield.estate as soon as you have booked so we can reserve additional space inside Santa's Christmas Cabin to make your visit more comfortable.
Carers
If you require a carer ticket, please email info@archerfield.estate and we'll be happy to arrange this for you.
Buggies & Prams
Due to limited space inside Santa's Christmas Cabin, buggies and prams cannot be accommodated. Please allow time to leave these in our buggy parking area before your booked show begins.
Booking Terms
Every booking must include at least 1 Child Ticket and 1 Adult Ticket.
All children must be accompanied by an adult.
A Maximum of only 2 adults per booking is permitted.
Bookings that do not meet the above criteria will not be valid, and we reserve the right to cancel and refund these tickets.
Quieter Shows
Enjoy the same brilliant event, but with a few subtle tweaks geared towards children with ASN and sensitivity to sound and busy spaces. At our quieter shows, there will be less people in Santa's Christmas Cabin and no loud noises or surprises from the cast. Children can leave the cabin if they need to during the show and our team will be on hand to assist where it is helpful. This year we have three quieter shows available to book:
Friday 4th December at 4.10pm
Sunday 13th December at 2.40pm
Saturday 19th December at 4.10pm
Click here to book a quieter show.
Ticket Help
If you have any questions regarding your booking, please contact our ticket partner Universe directly.
Cancellation Policy
Should we need to cancel the event due to unforeseen circumstances, you will be notified by email as soon as possible and receive a full refund.
Accessibility
The path leading into our Gardens is covered with fine gravel and is suitable for most wheelchairs. A permanent ramp provides easy access into Santa's Christmas Cabin.
Arrival & Santa Letters
Please bring your tickets with you when you arrive. You can either print them or show them on your phone.
Please arrive 15 minutes before the time shown on your ticket to allow plenty of time for your child to write their letter to Santa before the Elf Academy adventure begins.
If you've already written your letter at home, arriving 5 minutes before your scheduled time is perfect.
Please note that once letters have been posted into Santa's magical Wishing Well, they become part of the magic and cannot be returned.
Refund Policy / Date & Time Changes / Ticket Transfers
Tickets are non-refundable but can be moved to another available date or time up to 72 hours before your booked session, depending on remaining availability.
To change your booking, simply log in to your Universe account.
If you are unable to attend, tickets can also be transferred to friends or family through your Universe account.
Late Arrivals
If you are running late for your booked session, please call us on 01620 388588 as soon as possible.
Unfortunately, due to the limited capacity in Santa's Christmas Cabin, we cannot guarantee that late arrivals can be accommodated on a later session.
Tickets cannot be refunded due to late arrival, so please allow plenty of time for your journey.
Photos & Video
We would love to see the special photos you’ve taken during your visit to The Santa Experience!
You can share them with us using:
Instagram: @archerfieldwalledgarden
Facebook: @AWalledGarden
To help preserve the magic for every family, we kindly ask that during Santa's storytelling, no video recording or flash photography is used.